Shipping

 STANDART DELIVERY

  • Orders placed before 14:00 on our webpage will be shipped the next working day. You will receive your parcel depending on the country where the delivery address is located. Please see the table below.
  • You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
  • We receive only prepaid payments for delivery addresses in Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Malta, Netherlands, Portugal, Spain and Sweden.
  • We accept COD payments only for delivery addresses in Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.
  • You can track your order here
  • Please check your parcel upon delivery and while the driver is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
  • If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • Deliveries are only made in

If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service on info@muse-cosmetics.eu

  

EXPRESS DELIVERY

  • Only prepaid orders are accepted for the Express delivery service.
  • Orders placed before noon are dispatched the very same day. 95% of all orders are delivered the next business day.
  • All parcels require a signature upon delivery.
  • Once dispatched, you will be notified via MUSE email with your tracking number.
  • Further notifications are made by the courier (SMS/email) the day before the delivery.
  • You can track your order on the official ………. website here or use ………….. to change the delivery or manage preferences.
  • In case you are not in, there will be another delivery attempt on the next business day. Courier will make 3 attempts.
  • Please check your parcel upon delivery and while the driver is still present. If the items appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will talk about next steps.
  • If you do not advise damage to the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • When you have accepted the parcel, but notice damage upon opening it, please contact our customer service on info@muse-cosmetics.eu
  • Unfortunately we do not offer free delivery for air mail.

 

Delivery Times & Costs

Location

Shipping method

Delivery Time

Cost

Free Above

Austria

Standard 
Express

3-4 Working Days 
1-2 Working Days

€4.50 
€N/A

€45.00 
N/A

Belgium

Standard 
Express

4-6 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Bulgaria

Standard 

1-2 Working Days 

FREE 

N/A 

Croatia

Standard 
Express

3-4 Working Days 
1-2 Working Days

€4.50 
€N/A

€40.00 
N/A

Republic of Cyprus

Standard 
Express

4-8 Working Days 
1-2 Working Days

€8.90 
€N/A

€55.00 
N/A

Czech Republic

Standard 
Express

3-4 Working Days 
1-2 Working Days

Kč110.00 
KčN/A

Kč1100.00 
N/A

Denmark

Standard 
Express

6-11 Working Days 
1-2 Working Days

kr.36.50 
kr.N/A

kr.335.00 
N/A

Estonia

Standard 
Express

5-7 Working Days 
1-2 Working Days

€5.90 
€N/A

€45.00 
N/A

Finland

Standard 
Express

6-11 Working Days 
1-2 Working Days

€9.90 
€N/A

€55.00 
N/A

France

Standard 
Express

4-6 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Germany

Standard 
Express

3-4 Working Days 
1-2 Working Days

€4.50 
€N/A

€45.00 
N/A

Greece

Standard 

2-4 Working Days 

€3.50 

€35.00 

Hungary

Standard 
Express

2-3 Working Days 
1-2 Working Days

Ft1800.00 
FtN/A

Ft16000.00 
N/A

Ireland

Standard 
Express

6-11 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Italy

Standard 
Express

3-6 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Latvia

Standard 
Express

5-7 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Lithuania

Standard 
Express

5-7 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Luxembourg

Standard 

4-6 Working Days 

€4.90 

€45.00 

Malta

Standard 
Express

6-11 Working Days 
1-2 Working Days

€9.90 
€N/A

€55.00 
N/A

Netherlands

Standard 
Express

4-6 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Poland

Standard 
Express

3-4 Working Days 
1-2 Working Days

zł‎.21.00 
zł‎.N/A

zł‎.190.00 
N/A

Portugal

Standard 
Express

4-9 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Romania

Standard 

1-2 Working Days 

FREE 

N/A 

Slovakia

Standard 

3-4 Working Days 

€4.50 

€40.00 

Slovenia

Standard 
Express

3-4 Working Days 
1-2 Working Days

€4.50 
€N/A

€40.00 
N/A

Spain

Standard 
Express

4-9 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A

Sweden

Standard 
Express

6-11 Working Days 
1-2 Working Days

€4.90 
€N/A

€45.00 
N/A