Returns and refunds

RETURNS AND REFUNDS

WITHDRAWAL WITHOUT REASON (RETURNING OF THE GOODS) 

Have you made the wrong choice? With us, you do not need to worry about it. You can withdraw from the contract within 14 days without stating a reason.

When can I withdraw from the contract without stating a reason?

When shopping with us, you can return any purchased product with the exception of those which :

   a) Were altered or manufactured according to your instructions (e.g. an engraved packaging)

   b) Cannot be returned due to hygienic purposes (e.g. open cosmetic or beauty products and other goods which come in direct contact with the skin)

If you choose to have your item gift-wrapped or ecologically wrapped, it is no longer possible to withdraw from the service contract once the item has been wrapped, as the service has already been provided. Please note that your items will be wrapped immediately after your order has been placed.

You also cannot withdraw from a contract concerned gift-wrapped goods if the products have already been gift-wrapped.  

How should I proceed when I want to withdraw from the contract without stating a reason?

Notify us of your decision to withdraw from the contract within 14 days. The best way to do this is to contact us at info@muse-cosmetics.eu.

We will reimburse you for the purchase price of the goods within 14 days from the day of the withdrawal at the latest. However, we can postpone the payment in accordance with the law until the goods are returned.

Contact information

We will be happy to answer all your questions about the withdrawal without reason if you contact us at the e-mail address: info@muse-cosmetics.eu.